Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. 

Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this Course will provide you with a basic comfort level to negotiate in any situation. This interactive Course includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving. 

Course Overview:

  • What is Negotiation?
  • The Successful Negotiator
  • Preparing for Negotiation
  • The Nuts and Bolts
  • Making the Right Impression
  • Getting Off to a Good Start
  • Exchanging Information
  • The Bargaining Stage
  • Reaching Mutual Gain
  • Moving Beyond No
  • Dealing with Negative Emotions
  • Moving from Bargaining to Closing
  • Solution Types