As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of.
This one-day Course has two major themes. First, we’ll give you a framework for having those tough conversations. We’ll also give you some guidelines for customizing that framework for your organization. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. At the end of the workshop participants will have a chance to role play a tough situation. You’ll walk away well prepared for any kind of challenging conversation.
- Let’s Talk About It!
- Guidelines for Difficult Conversations
- Overcoming Objections
- Bad Hair Days (And Weeks… and Months…)
- Addressing Piercings and Body Artwork
- Helping Employees Dress for Success
- Bad Breath
- Body Odor
- Gastrointestinal Issues
- Bad Habits
- Putting it into Practice